01. Getting Started
Each month we automatically ship you a sampler of 3 or 6 assorted cigars with the description of each cigar PLUS you’ll get cool benefts for being a member.
No; you have the option to pay month to month. Should you wish to suspend or cancel your cigar club membership, call us before the end of the month the subscription term selected.
The moment you join the club you get 10% off on any purchase.
All cigars will be from different manufacturers, in assorted sizes and blends.
02. Shipping
The availability of an item is displayed in real-time on the product detail page. If all the items you ordered are in stock, your order will be shipped within 24-48 hours (not including weekends and holidays) provided that no additional information is required and we are able to process your payment.
Orders placed from Monday to Friday (excluding holidays) before 3:00 PM EST will usually ship the same day.
Orders placed after 3:00 PM EST will usually ship the next business day. Special order items usually ship within 3-5 business days. If an item on our website is out of stock, you can request to be emailed when the item is back in stock, visit our Contact us Page.
To get free shipping, you must have a purchase with a minimum total value of $99.
We ship to most countries but please input your address on checkout to check prices and availability.
We try our best to ship your order within 24 hours. However, there are several reasons why your order may have been delayed:
1) You did not use the correct billing address in the order form. You must use the address to which your credit card statement is mailed. This is verified by the bank and your order will not be accepted if the address does not match. Please check your address.
2) You used an incorrect email or telephone number and we were unable to verify the purchase. You must always use a current email or telephone number. If you are concerned about privacy issues, please read our Privacy Policy. We do not share information with others, period.
3) We are waiting for your response to an email that was sent about your order. Please check your junk mail or spam mail folder.
Generally, we attempt to contact you by email to notify you of the problem; however, we may have been unable to contact you. This is for your protection as well as our own. Please be aware that status information is updated every evening.
03. Payment
We accept Paypal and all major credit cards: Visa, MasterCard, American Express, and Discover. In order to prevent credit card fraud, every order is verified manually. If shipping and billing addresses are different, we will confirm the authenticity of the order with the cardholder. Any order without a valid phone number for the billing party will not be processed.
When offered, coupon codes will be displayed on the homepage or through email. To apply the code, you must click “view cart” to view your shopping cart. To the left of “Items Total” will be a box to enter in the coupon code. Type the code in this box and click “add”. This will apply the discount to your order. Note that coupon code may not apply to some brands.
When you place an order you will receive an email with a confirmation number and proof of purchase. However, there are several reasons why you may not have received an order confirmation email.
1) You may have made an error in your email address while registering. To find out if you entered your email correctly, try to login to your account. If you receive a message that the email address is not in the database, please contact us. We will be happy to verify your email address.
2) You may not have submitted your order on the last page of the checkout. You can first try to login to your account and verify that the order you just placed is displayed on the “My Orders” page. If you can’t find your order, our system may have no record of your order request.
3) You may have a spam filter on your inbox that has blocked the order confirmation email. Please check your junk email folder. Add us to your Safe Senders list to avoid this problem in the future.
4) You placed your order using our guest checkout and did not enter an email address to receive an order confirmation. You may contact us by email to determine the status of your order.
04. Returns
Visit our Returns page for more details.
Contact us via email or chat to ask for a Return/Exchange Authorization Request form.
Please indicate your name, order number, items you’re returning, and reason for return. Include any pictures of the product if received damage. We will provide you with a return label to ship the item(s) back to us and a return form via email. Fill out and print the form to send with the return.
Cigar O’ Clock may determine that a refund can be issued without requiring a return.
We will e-mail you as soon as we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 1-3 business days of our receiving your return. Usually, it takes 2-5 business days for the credit to appear on your account. If the item you’re returning was a gift, please note that the refund will be issued to the gift buyer.
Contact us for additional information.
We reserve the right to refund all orders if there are no valid reasons.